Building Conversations That Actually Matter
Back in 2019, we started PulseVectorHumble because businesses kept asking us the same question: why do most chatbots feel so... robotic?
We'd been working in AI for years, watching companies roll out conversational tools that frustrated more customers than they helped. The problem wasn't the technology. It was how people were thinking about it.
So we built something different. Our approach treats chatbots as genuine customer service tools rather than just automated response systems. We spend time understanding how your customers actually talk, what questions they really ask, and where the conversation tends to break down.
Today, we work with businesses across Singapore who want their AI to sound less like a script and more like someone who genuinely wants to help.
How We Got Here
Our journey from frustrated developers to building AI that businesses trust.
Started in a Coffee Shop
Three of us, frustrated with clunky chatbot experiences, decided to see if we could do better. We spent six months just talking to business owners about what they actually needed.
First Real Breakthrough
Built a conversational AI for a retail client that handled 70% of their routine questions without sounding scripted. That's when we knew we were onto something worth pursuing.
Expanded the Team
Brought on specialists in natural language processing and UX design. Started focusing on industry-specific conversation patterns that made our bots feel more contextually aware.
Where We Are Now
Working with 40+ businesses across different sectors, constantly refining how AI can genuinely improve customer interactions rather than just automate them.
The People Behind the Code
We're a small team that cares more about building useful tools than chasing AI trends. Most of us came from customer service backgrounds before moving into tech, which probably explains why we're so obsessed with making conversations feel natural.
Jasper Thorvaldsen
Lead Conversation Designer
Spent five years in customer support before switching to AI. Now designs conversation flows that don't make people want to throw their phones.
Seren Blackwood
Technical Integration Lead
Handles the complex backend work that makes chatbots actually function. Previously worked with enterprise systems, so she knows how to make different platforms play nice together.
Our Approach
Data-Driven Design
We analyze thousands of real customer conversations to understand patterns, pain points, and opportunities for improvement. Every chatbot we build is informed by actual usage data.
Working with PulseVectorHumble changed how we think about customer service automation. They didn't just build us a chatbot — they helped us understand what our customers actually needed from automated support. The difference in response quality is night and day.
Operations Director, Regional E-commerce Platform